CONTACT & FAQS
Question and Support
Hi! We’ve got your back! Have questions or concerns? You can give us a call Monday through Friday, between 9A.M. and 5P.M. CST. Or e-mail us we’ll get back to you by the following business day.
Shipping + Packaging
THIS IS GOOD SHIP—E.O.D’S SHIPPING POLICY
We ship every Monday, Tuesday, Wednesday and Thursday to anywhere in the United States using UPS. We will not ship over the weekend in order to avoid the possibility of orders being held in warm shipping facilities or delivery trucks.
If you need your order to be delivered on a certain date, please contact via phone or email so we can make the necessary arrangements for you. Please note, if your order is time sensitive, we can guarantee your chocolate arriving to UPS, and UPS guarantees it arrives on time.
We cannot control the holding and transportation of your chocolate en route to you! We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival! If there is a problem with your shipment, please contact UPS at (800) 742-5877.
|ORDER ON||SHIPS ON|
|Thursday after 9am to Sunday||The following Monday|
If youʼre shipping E.O.D to a warm climate (70 degrees or above) we highly recommend overnight shipping. If overnight shipping is not selected at checkout, Extra Ordinary Delights cannot assume responsibility for melted treats. If overnight shipping is selected for warm climate destinations, we will include ice packs/dry ice and insulation for your order. Otherwise, we will assume that you are taking the risk of receiving melted chocolate.
Events & Large Orders
We are so excited to be a part of your special day, whatever it may be! Corporate events, weddings, meetings, tastings, birthday parties, — you name it.
From hotel turndown service to party swag bags to assortments of delicious chocolates and candies, the versatility of our product and packaging allows for a wide array of chocolate services. We love the creative process of developing the perfect treat for your occasion!
To get the ball rolling, we need some information from you. Please fill out the form below with some initial details about your order. Alternatively, you can email us at email@example.com. Please note that we need at least 2 weeks lead time before your event.